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Fee Refund Policy

When an applicant accepts a place offered by The Sarina Russo Schools | Australia Pty Ltd ABN 39 010 129 325 [Cricos Provider Code - 00607B] (SRSA) by virtue of paying fees, a binding contract between the person who entered the contract and SRSA comes into existance subject to the conditions below.

1. This contract is subject to the laws of the Commonwealth of Australia and the State of Queensland.
   
   
2. All refund requests, notifications of withdrawal, deferrals or leaves of abscence must be made in writing addressed to the General Manager, SRSA by the person who has entered into a contract with SRSA.
   
   
3. Application, accommodation placement and airport reception fees are not refundable in any circumstance. Any homestay payments refunded back to the student will attract a 10% administration charge.
   
   
4. All English courses undertaken by an SRSA student will be deemed to be one course, regardless or the start and finish dates.
   
   
5. A course commencement date will be taken as the original course commencement date as shown on the student's first Letter of Offer. 
   
   
6. Any approved refund provision will be paid by SRSA in the same currency in which the fees were paid, to the person who has entered into a contract with SRSA.
   
   
7. A full refund is given, minus a $200.00 administration fee, if a student visa application is rejected. Documented evidence of visa cancellation must be provided. (see table)
   
   
8. Where a person who has entered into a contract with SRSA and does not start the course or withdraws from the course at any time, SRSA will (in addition to those fees specified in clause 3 above) retain the cancellation amounts. All other funds held by SRSA will be refunded within four (4) weeks of receipts of a written refund request from the person who has entered into a contract with SRSA.
   
   
9. No refund is given if a person who has entered into a contract with SRSA is expelled by SRSA, and/or has their visa cancelled by the Department of Immigration and Multicultural and Indigenous Affairs. Documented evidence of visa cancellation must be provided.
   
   
10. Provider default is covered by the provisions of the ESOS Act 2000 and ESOS Regulations 2001.
    
    
11. No Grievance Policy of SRSA removes the right of a person who has entered into a contract with SRSA to pursue other legal remedies. This Refund Policy does not remove the right of a person who has entered into a contract with SRSA to take further action under Australia's Consumer Protection Law.

Approved refunds will be paid within 20 days of written request made by student.

All SRSA fees are outlined in our Fees and Dates section. Note: Fees and charges are quoted in Australian dollars and are subject to change without notice.

Notification Period ELICOS International * Australian citizens and Permanent residents * At anytime if Visa is Refused (proof required) Full refund minus $200 admin fee Full refund minus $200 admin fee N/A BEFORE COMMENCEMENT DATE More than 10 weeks Full Refund minus $500 admin fee Full Refund minus $500 admin fee $200 admin fee applies More than 4 weeks & up to 10 weeks 30% tuition withheld 30% tuition withheld $200 admin fee applies 4 weeks or less 50% tuition withheld (or not greater than 12 wks of full tuition fees) 50% tuition withheld $500 admin fee applies AFTER COMMENCEMENT DATE Week 1 & 2 NO REFUND $500 admin fee + 70% tuition withheld NO REFUND From week 3 NO REFUND NO REFUND NO REFUND OTHER Transferral (Internally) / Deferral $200 admin fee applies $200 admin fee applies $200 admin fee applies Approved Refund / Withdrawal $500 admin fee applies $500 admin fee applies $500 admin fee applies