Fee Refund Policy

Fees

1. All fees are payable as determined by Sarina Russo Schools | Australia (SRSA) upon interview.All International student fees are payable in advance as determined by SRSA at time of application.

 

2. Fees are correct at time of printing, and may vary at any time without prior notice.

 

3. Students total course fees include textbooks and course materials as listed in the fee schedule on the students Letter Of Offer and is agreed to upon acceptance of offer.

 

4. For international students who are applying for a student visa, fees are deposited into a trust account in
accordance with the Tuition Assurance Scheme (TAS).

 

5. Overseas Student Health Cover (OSHC) is withdrawn from the Trust Account and paid to the Heath Insurance
Fund on the student’s arrival.

 

6. All fees are required to be paid by the due date as notified in writing by SRSA or as per the issued invoice. A
penalty of $50 per week applies for late payment.

 

7. I also understand that failure to pay my tuition fees may result in my course being cancelled.

 

Deferral, Suspension or Cancellation

1. If the student wishes to defer his/her admission or take leave of absence until a later semester, SRSA will hold the fees paid for 6 months as at the date advised in writing without levying a penalty. If the student subsequently withdraws or exceeds this agreed holding period, all fees paid will be automatically surrendered to and become the absolute property of SRSA.

 

2. Relevant school manager must give approval to proceeding with either deferral, suspension or transferral (internal). This must take place through formal agreement in certain, limited circumstances.

 

3. A student may transfer (internal) to another course at SRSA and pay any cost difference if the new course is more expensive.

 

4. SRSA will not transfer (internal) fees to another Institute or to a currently enrolled student, unless arranged at time of enrolment.

 

5. Students who hold a student visa will not be allowed to suspend their studies except on the grounds of illness evidenced by a doctor’s certificate or on the grounds of compassionate or compelling circumstances such as bereavement. If a student defers or suspends or cancels their studies, SRSA must report the student as not complying with visa conditions to DIAC.

 

6. SRSA reserves the right to suspend or cancel a student’s enrolment at any time due to misbehaviour.

 

7. A $200 fee applies for deferring, suspending or transferring (internal). 

 

8. A $500 cancellation fee applies.

 

Other Conditions

1. All courses offered by SRSA are subject to student enrolment numbers.

 

2. International students must meet the minimum English Language requirements for admission into their relevant program.

 

3. It is a condition of student’s enrolment that they achieve satisfactory academic progress throughout their course to ensure they are able to complete their course in the nominated duration.

 

Refund Policy

When an applicant accepts a place offered by Sarina Russo Schools Australia Pty Ltd ABN 390 101 29325 [CRICOS Provider Code - 00607B] (SRSA) by virtue of paying fees, a binding contract between the person who entered the contract and SRSA comes into existence subject to the conditions below.

 

1. This contract is subject to the laws of the Commonwealth of Australia and the State of Queensland.

 

2. All refund requests, notifications of cancellations, deferrals or suspensions of enrolment must be made in writing addressed to the Chief Executive Officer, SRSA by the person who has entered into a contract with SRSA.

 

3 . A full refund is given, minus a $200 administration fee, if a student visa application is rejected. Documented evidence of visa rejection must be provided. (See Refund Table)

 

4. Application, accommodation placement and airport reception fees are not refundable. Any Homestay payments refunded back to the student will attract a 10% administration charge.

 

5. All English courses undertaken by an SRSA student will be deemed to be one course, regardless of the start and finish dates.

 

6. A course commencement date will be taken as the original course commencement date as shown on the student’s first Letter of Offer.

 

7. Any approved refund provision will be paid by SRSA in the same currency in which the fees were paid, to the person who has entered into a contract with SRSA.

 

8. Where a person who has entered into a contract with SRSA and does not start the course or cancels their course at any time, SRSA will (in addition to those fees specified in clause 4 above) retain the cancellation amounts indicated in the table below. All other funds held by SRSA will be refunded within four (4) weeks of receipt of a written refund request from the person who has entered into a contract with SRSA.

 

9. No refund is given if a person who has entered into a contract with SRSA is expelled by SRSA, and/or has their visa cancelled by the Department of Immigration and Department of Immigration and Citizenship (DIAC) whilst they are student at SRSA.

 

10. Australia has a reputation as a safe, progressive and dynamic place to study, and we maintain this reputation by providing quality education and consumer protection specifically developed for overseas students.  The Education Services for Overseas Students (ESOS) Act 2000 and associated legislation is the legal framework governing the responsibility of education institutions towards overseas students.

 

11. Provider default is covered by the provisions of the ESOS Act 2000 and the ESOS Regulations 2001.

 

In the unlikely event that Sarina Russo Schools | Australia is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 4 weeks of the day on which the course ceased being provided. For providers covered by a Tuition Assurance Scheme, you may be offered enrolment in an alternative course by Sarina Russo Schools | Australia at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, we will ask you to sign a document to indicate that you accept the placement. If Sarina Russo Schools | Australia is unable to provide a refund or place you in an alternative course our Tuition Assurance Scheme (TAS) ACPET and EA will place you in a suitable alternative course at no extra cost to you. Finally, if ACPET and EA can not place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.

 

12. No Grievance Policy of SRSA removes the right of a person who has entered into an agreement with SRSA to pursue other legal remedies. This agreement and the availability of complaints and appeals process does not remove the right of the student to take action under Australia's consumer protection laws.

 

Approved refunds will be paid within 4 weeks of written request made by student.