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Student Discipline & Grievance Resolution Procedure

Sarina Russo Schools | Australia (SRSA) has a process in place to assist students in providing a resolution for a grievance in the following areas:

Academic Standards
Behaviour and Discipline
Contract and Finance

Students are expected to abide by the standards as set out in the Student Learning Contract. Students are required to sign this contract at Induction and adhere to its content. Students are expected to abide by the Code of Conduct as published in the Student Induction Manual.

Any breach of these guidelines may result in disciplinary action. All staff are expected to follow and enforce these guidelines. If any student feels they have been treated unfairly, they should follow the procedure stated below.

Sarina Russo Schools | Australia (SRSA) treats all student grievances as urgent. A resolution dispute process will occur in a timely manner provided that SRSA is informed of the grievance. To assist SRSA in helping to resolve a grievance, we request that the following procedures be followed:

1.       Document the grievance.
          Note: (International Students Only)
          If your grievance is regarding a

Notification to Report Breach of Student Visa

          letter go directly to Step 3.   You have
          20 working days in which to do this before
          you are reported to DIAC.

2.       Report the grievance to your current teacher and
          ask that the issue be resolved.

3.       Should the issue not be resolved to your
          satisfaction, take a copy of the grievance to the
          Dean of Students for resolution.

4.       The Complaints and Appeals Committee will
          convene to discuss the issue, a letter indicating
          the result of this meeting will be sent to you.

5.       If you require further action, you can address
          the issue with the Chief Executive Officer
          (CEO) by making an appointment through
          Ground Floor Reception.

6.       If it is not possible to resolve the dispute
          internally, SRSA will organise independent
          mediation through the following body:

Australian Council for Private Education and Training (ACPET)

Lennons Commercial Tower

Level 26, 76 Queen Street

Brisbane Qld 4000
Ph 07 3210 1628, Fax 07 3210 6347

!        If you are concerned about the conduct of
         SRSA, international students may wish to
         approach the State Authority for CRICOS
         Registration In Queensland, domestic
         students should see the Department of
         Education, Training and the Arts. The
         Director-General of the Department of
         Education has the power to suspend or
         cancel SRSA’s registration or a course if
         there is a proven breach of registration
         provision. All concerns should be addressed
         to The Senior Education Officer
         PO Box 15033 City East, Queensland, 4002.

! You have the right to be accompanied by a
support person of your choice at any stage

!        The complaint and appeals policy and
         procedure does not prevent you from taking
         other legal remedies.

	1. Write down your problem 2. Tell your trainer/teacher
If you are still unhappy
	3. Talk to the Dean of Students/Director of Studies* *Note: International students undertaking English only courses will need to refer to the Director of Studies 4. If unhappy about the Complains & Appeals Committee's resolution go to
If you are still unhappy
	5. Talk to the Chief Executive Officer (CEO) 6. Contact an Independant Body

Within Australia Ph 07 3221 5100 International Ph +61 7 3221 5100