Student Discipline & Grievance Resolution Procedure

Sarina Russo Schools | Australia Pty Ltd ABN 390 101 29325 (SRSA) has a process in place to assist students in providing a resolution for a grievance in the following areas:

• Academic Standards

• Behaviour and Discipline

• Contract and Finance

 

Students are expected to abide by the standards as set out in the Student Learning Contract. Students are required to sign this contract at Induction and adhere to its content. Students are expected to abide by the Code of Conduct as published in the Student Induction Manual. Any breach of these guidelines may result in disciplinary action. All staff are expected to follow and enforce these guidelines. If any student feels they have been treated unfairly, they should follow the procedure stated below. SRSA treats all student complaints and appeals as urgent. A resolution dispute process will occur in a timely manner provided that SRSA is informed of the complaint or appeal. To assist SRSA in helping to resolve a complaint or appeal, we request that the following procedures be followed:

 

1. Report the grievance to your current teacher and ask that the issue be resolved. Note: (International Students Only) if your grievance is regarding a Notification to Report Breach of Student Visa letter go directly to Step 3. You have 20 working days in which to do this before you are reported to DIAC.

 

2. Should the issue not be resolved to your satisfaction, take your grievance to the Dean of Students/Academic Counsellor for resolution.

 

3. Document the grievance in the form of a letter or an email to the Director of Studies / Head of Schools. The process commences within 10 working days of the formal lodgement of the complaint or appeal.

 

4. The Complaints and Appeals Committee will convene to discuss the issue, a letter indicating the result of this meeting will be sent to you.

 

5. If you require further action, you can address the issue with the Chief Executive Officer (CEO) by making an appointment through Ground Floor Reception.

 

6. If it is not possible to resolve the dispute internally, SRSA will organise independent mediation through the following body:

Lennons Commercial Tower

Level 26, 76 Queen Street Brisbane QLD 4000

Phone: 07 3210 1628, Fax: 07 3210 6347

 

If you are concerned about the conduct of SRSA, you may wish to approach the State Authority for CRICOS Registration in Queensland. This is the Department of Education. The Director-General of the Department of Education has the power to suspend or cancel SRSA’s registration or a course if there is a proven breach of registration provision. All concerns should be addressed to:
 
The Senior Education Officer
PO Box 15033 City East,
Queensland, 4002.

 

You have the right to be accompanied by a support person of your choice at any stage.

 

The complaints and appeals policy and procedures do not prevent you from taking other legal remedies.

 

Any issues relating to the student Contract of Enrolment, payment of fees or refund of monies is stated clearly on the “Enrolment” page of the “Student Career Plan”. Students must sign this form prior to commencement of their course. For international students, an acceptance of offer represents an understanding of this procedure.

 

Any student who feels that they have not been treated in accordance with these conditions should follow the complaints and appeals procedure listed here.